SUPPORT BEYOND BOUNDARIES
So your care continues, even when you’ve signed off.
We understand the importance of providing round-the-clock support services to your valued patients. Our business model is designed to provide you with an after hour answering services, administrative support and reporting services. We have trained Health Care Representatives who can assist you 24/7.
At Auxilium, we don’t just take calls - we extend care through every connection.
We are partnered with:
Hospice
Palliative Care
Home Health
Pharmacy
DME
Medical Office
And other Healthcare Providers
Reliable Support, Anytime, Every Time.
Why Choose us?
Auxilium 24/7 Services delivers more than answers-we extend care
Trained Health Care Representatives
HIPAA-Compliant Systems
Personalized Call Handling
Dedicated Night, Weekend & Holiday Coverage
Documentation & Daily Call Reports
WE ARE YOUR EXTENDED TEAM AFTER HOURS
MISSION, VISION AND CORE VALUES
We are ready and committed to help you.
We will strive to always provide reliable service.
We will always do the right thing and put our patient’s welfare as our first priority.
Our Services
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ON-CALL ANSWERING SERVICE
Service Coverage
Weekdays 5PM - 9AM
Weekends 24 hours
• Patient Communication & Call Handling
• After hour call support, ensuring no urgent need goes unanswered
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BACKOFFICE SUPPORT
Service Coverage
Weekdays 9AM - 5PM
•Answering and Admin Services
•Call Summaries, Endorsements, Notes
•Admission Support
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ADMINISTRATIVE & REPORTING SERVICES
• Coordination, documentation and seamless patient care assistance
• Facilitate DME/Supplies order
• Assist in Rx order and refill
• Daily call summaries, communication notes and endorsements
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OTHERS
•Comfort Call
•Eligibility Check
•Assist in patient admission coordination with Hospital
•Transportation Service
Contact us
Let’s work together
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